95% of customers satisfied and recommend Team Mediaburst.
Mobile messaging leader Mediaburst (www.mediaburst.co.uk) today announces the results of Microsoft’s latest Customer Satisfaction Survey (CSAT) on its services and products. In a July 2007 survey undertaken by an independent research firm, 95% of Mediaburst’s customers stated that not only were they satisfied with the company’s services and products, but they would also recommend them to others.
Mediaburst believes that this outstanding result is the highest ever achieved by a mobile messaging business.
“We’re clearly delighted with this result,” says Jeremy Bygrave, Mediaburst’s managing director. “Team Mediaburst strives to provide the highest level of service to all customers, so it’s gratifying for all involved to learn that what we’re doing works for them.”
Examples of customer comments from the survey include:
- staff excellent on the phone as is customer service
- great service and very helpful staff
- easy system to use
- good customer service and staff
- when we moved offices and changed e mail addresses, Mediaburst re-directed our messaging service promptly
Survey administration and results tabulation were performed by TNS Prognostics, an independent research organisation retained by Microsoft to manage the survey process. Meeting survey criteria for score results as well as quantity of responses helps Mediaburst to maintain its status as a Microsoft Certified Partner.
