OFCOM today published its approval to PhonepayPlus proposed amendments to the 11th code of practice.
The approval will mean that next month PhonepayPlus will establish a Code Compliance Panel (CCP), a new adjudicatory body to make determinations on Code compliance issues. The CCP will consist of people with professional and other relevant skills and resources necessary to ensure the quality and timeliness of adjudicatory work, with the formal Board playing less of a role in adjudications in the future.
It will also ensure that Tribunals are always chaired by a legally qualified CCP member. Without a doubt this is a step forward, separating Operational activity from strategic direction will allow those more qualified to make adjudications and leave the Board free to focus on strategy and direction.