Case study: Message received – anytime, anywhere

Mediaburst offer a simple API with receipt functionality, competitive prices and, most crucially for us, reliability and speed of delivery.

James Millman

It’s simple really

All the benefits of a totally equipped, fully staffed office, without the office. Jam provide a telephone answering and virtual receptionist service 24 hours a day, every day. And they rely on mediaburst to help make it happen.

We’ve been asking our clients what they get out of mobile and why they chose us. Here’s what Brian Drought of Jam had to say…

How do you use SMS?

As a 24 hour a day telephone answering service we’re constantly taking, and acting on, calls for our clients. Once we’ve taken the call we need to get the message out to the client in the fastest way possible, and that’s SMS.

We also use inbound SMS so that our clients can update their status at any time, from wherever they are. For example, they could tell us, “ status, 2hrs unav. In meeting. “ This instantly updates our system and automatically changes their call instructions.

It works in much the same way as @MessageBot from twitter which we also use but via SMS, obviously.

How does this work for your clients?

Our clients can get notification of a call and all the details within about 5 seconds of the caller hanging up. This ensures that they can then either call back from wherever they may be or save it for later. In fact, a lot of our clients use their SMS inbox as a highly efficient, constantly updated “to-do list “.

So why choose us?

We chose mediaburst after testing 5 other providers. We found that you offer a simple API with receipt functionality, competitive prices and, most crucially for us, reliability and speed of delivery. A few of our clients are in the medical / safety business so it’s absolutely crucial that our messages are delivered on time. We have a program that measures average delivery time based on receipts, so on our tests we found out exactly who performed best.

All round, mediaburst came out head and shoulders above the rest.

That’s nice to know, isn’t it?

Find out more about Jam’s telephone answering services here